Return and Exchange Policy
Effective date: September 10, 2026
Dyno Outfitters wants you to feel confident about the products you purchase from us. Because our products are sold in person, we encourage customers to inspect each item and ask any questions before completing their purchase.
Returns
Returns for a refund are accepted only when a product is defective.
A defective product is one that has a manufacturing or material defect that prevents it from functioning as intended. Normal wear, cosmetic damage, accidental damage, improper use, incorrect installation, neglect, or damage caused after purchase are not considered product defects.
Defective products must be reported within 30 calendar days of the original purchase date. Proof of purchase is required. All defective products are subject to inspection before a return is approved.
Approved refunds will be issued to the original payment method within 7 business days after the product has been inspected and the return has been approved. Your bank or card provider may require additional time to post the refund.
Defective Product Shipping
If a product is confirmed to be defective and must be mailed back, Dyno Outfitters will cover reasonable return shipping costs. Customers must contact us and receive return instructions before shipping a defective product.
Products shipped without prior approval may not be accepted or reimbursed.
How to Request a Return or Exchange
To request a return or exchange, contact Dyno Outfitters or visit us in person with the product and your proof of purchase.
Dyno Outfitters
870 W 100 S
Vernal, UT 84078
Please do not mail a product to our store until you have contacted us and received return instructions.
Exchanges
Products may be exchanged within 30 calendar days of purchase if they are:
Unused and in new, resalable condition
Returned with their original packaging, tags, manuals, and included accessories
Accompanied by proof of purchase
Used, worn, damaged, altered, or incomplete products are not eligible for exchange unless they have a verified defect.
Exchanges are subject to product availability. If the replacement product costs more than the original item, the customer must pay the difference. If it costs less, the remaining amount will be refunded to the original payment method.
Exchange Shipping Costs
Customers are responsible for all shipping costs associated with an exchange, including the cost of returning the original product and the cost of shipping the replacement product.
Shipping charges are nonrefundable. Dyno Outfitters is not responsible for exchange packages that are lost or damaged in transit, so we recommend using a trackable and insured shipping service.
There is no shipping charge when an eligible exchange is completed in person at our Vernal location.
Final-Sale Items
Products that do not meet the defective-product return requirements or exchange conditions listed above are considered final sale. Original shipping or delivery charges are not refundable unless required by law.
This policy does not limit any rights available to customers under applicable consumer-protection laws.